This link covers the cost for returning your item back to our factory in Spain for a refund. This is the fee the factory charges us.
Once payment is received, we’ll provide you with the shipping labels and a customs invoice to include with the return package. You can then schedule a pickup with the courier who is either DHL/FEDEX/UPS
Once the return is received by the factory, we will issue you with a refund.
| Shipping | All orders are shipped directly from our factory in Spain via UPS, FedEx, or DHL for a flat rate of $59 AUD. Delivery typically takes 5–10 business days.For items marked as pre-order or out of stock, delivery may take 35–65 days, depending on the style. Size availability is shown on each product page at the time of ordering; however, occasionally a size may be unavailable. If this happens, we will contact you by email with the expected delivery date.Please note: We cannot ship to P.O. Boxes.In general, orders are dispatched within 24 hours of payment, and you will receive full tracking and delivery details.While we take every precaution to securely package all items, we cannot be held responsible for any damage that may occur after your order has been shipped. Fragile items are always carefully protected. |
Description
This link covers the cost for returning your item back to our factory in Spain for a refund. This is the fee the factory charges us.
Once payment is received, we’ll provide you with the shipping labels and a customs invoice to include with the return package. You can then schedule a pickup with the courier who is either DHL/FEDEX/UPS
Once the return is received by the factory, we will issue you with a refund.
Shipping
| Shipping | All orders are shipped directly from our factory in Spain via UPS, FedEx, or DHL for a flat rate of $59 AUD. Delivery typically takes 5–10 business days.For items marked as pre-order or out of stock, delivery may take 35–65 days, depending on the style. Size availability is shown on each product page at the time of ordering; however, occasionally a size may be unavailable. If this happens, we will contact you by email with the expected delivery date.Please note: We cannot ship to P.O. Boxes.In general, orders are dispatched within 24 hours of payment, and you will receive full tracking and delivery details.While we take every precaution to securely package all items, we cannot be held responsible for any damage that may occur after your order has been shipped. Fragile items are always carefully protected. |
