Shipping policy

Shipping & Delivery

All orders/items ship directly from our factory in Spain via UPS, FedEx, or DHL. Once dispatched, delivery typically takes:

• Australia and New Zealand: 5–10 business days
• Other international destinations: 5–14 business days

Free shipping is not offered — all orders include a shipping charge, shown at checkout.

Duties & Import Taxes

• Australia: Prices include GST. No further charges on delivery.
• United States, Canada, Japan and Singapore: Import duties and taxes are calculated and paid at checkout, so there is nothing further to pay on delivery. If a carrier asks for duty on delivery, please contact us at sales@newrock.net.au before paying.
• New Zealand and all other destinations: Any import duties, taxes or customs fees charged by the destination country are not included in the price and are payable by the customer on delivery.

We do not ship to Europe.

Pre-Orders & Made to Order

Some sizes or items are offered as pre-orders or may be temporarily out of stock. These styles are made to order and generally take 4–8 weeks, depending on the design (longer during the factory's annual August shutdown).

If you place a pre-order, we'll send a follow-up email the next business day with an estimated production lead time so you know exactly what to expect.

Size Availability

Size availability is shown on each product page at the time of your order. In rare cases, a size may sell out between ordering and dispatch — if this happens, we'll contact you promptly with updated delivery details.

Order Dispatch & Tracking

Orders are usually dispatched within 24 hours of payment. You'll receive full tracking information once your order is on its way.

Please note: We are unable to deliver to P.O. Boxes or Parcel Lockers.